3rd Level Support – AMONDIS Healthcare ERP
As part of my role at uhb Software GmbH, I was responsible for 3rd level support of the AMONDIS software suite in the healthcare sector.
This role required deep technical expertise and strong analytical skills to ensure the stability, availability, and performance of mission-critical ERP and logistics systems used in hospitals and healthcare facilities.
Role & Responsibilities
3rd Level Support Engineer
I acted as the highest escalation level for complex technical issues, working closely with customers and internal development teams to resolve incidents sustainably.
Core Domains
- Finance
- ERP
- Logistics
- Medical Controlling
- Healthcare IT systems
Integration & Environment
- Complex on-premise hospital IT landscapes
- Integration with heterogeneous systems (HIS, finance, logistics)
- Mission-critical environments with high availability requirements
Key Contributions & Impact
- Performed advanced troubleshooting of complex incidents across AMONDIS modules
- Analyzed and resolved critical system errors affecting hospital operations
- Worked directly with hospitals and clinics to identify root causes and implement long-term solutions
- Fixed bugs and implemented system improvements in close collaboration with the development team
- Conducted interface analysis and debugging across interconnected healthcare systems
- Ensured stable operation and high availability of ERP and logistics workflows in production environments
Learnings & Takeaways
- Deep hands-on experience in critical healthcare IT operations
- Strong ability to analyze and resolve complex problems under high responsibility
- Improved understanding of ERP and logistics processes in hospital environments
- Experience working at the intersection of software development, operations, and customer support
- Increased confidence handling high-impact incidents in mission-critical systems